Management is often too busy to learn and train themselves on the latest in effective management and HR tools. We provide a third-party perspective on how senior staff can improve their relationships with employees to help boost morale, productivity, and the bottom line. This is best preceded by a Secret Shopping Audit and a direct employee interview process to first uncover the hidden issues brewing in the workplace. A complete report and recommendations package is then prepared for management's review. A lack of management insight and interest in addressing issues is a leading precursor to an unsatisfied workplace resulting in costly turnovers of key employees.