Secret Shopping Audit
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Are your employees following established procedures regarding the sales process, customer service, internal training, public & investor relations, marketing & branding consistency, etc.? If not, it is often due to employee handbooks, procedure manuals, and systems integration being neglected. Using the "secret shopper" method, also known as mystery shopping, we pretend to be a customer of your business and report back with the detailed eye-opening results. We can then update or develop such tools and then train your staff on how to interpret and apply the guidelines approved by management. Know what your customer experiences when dealing with your company. It's often an eye-opening revelation.
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2022 Winter Special
First-time clients of this service receive the posted discount for any order placed during the offer period using the coupon code shown below. Service must be booked and/or prepaid by the offer expiry date. To secure the promotional rate now, click on the Order button above, then enter the following coupon code on the last page of the checkout to secure your discount.
The service must be commenced within 30 days.
This special melts away on the first day of spring so take advantage today before it's packed away with the snow shoes.
March 20, 2022
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For all credit card payments, a fee of 3% will be included in the Tax line item at checkout to cover our merchant processing costs. Upon request of an invoice, this transaction fee can be avoided by paying directly by e-transfer. Most payments are fulfilled via Square.com. (PayPal or Stripe may also be used for some items.)
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